Jasmine Hamouda
Brisbane, Queensland
Summary
HR and systems administrator with experience operating TechnologyOne, Aurion, and Vaultre CRM for organizations.
Experience
Office Manager at RE/MAX Residence
Jun - Oct
- Reduced onboarding time by % by creating -page process manual from scratch, eliminating knowledge gaps for new staff
- Increased cost tracking visibility by % by building Excel system to monitor $K+ annual settlement and marketing expenses
- Managed Vaultre CRM for + users including access setup, troubleshooting, and training, achieving zero system downtime
- Set up computers and systems for + new employees including software installation, network access, and user accounts
- Managed trust accounting for $M+ in annual property settlements with % compliance
Human Resources Coordinator at Genuity
Jan - Mar
- Supported Employee Connect HRIS implementation for + employees by coordinating sprint sessions and validating ,+ data records
- Completed WGEA compliance report independently covering + employees, ensuring % regulatory compliance
- Improved HR page engagement by % by self-teaching SharePoint and redesigning page layout and navigation
- Managed Go LMS user access for + users including adding/removing users and configuring permissions
- Conducted exit interviews to gather feedback and identify process improvement opportunities
Administration Officer at Open Futures
Jul - Dec
- Increased compliance tracking efficiency by % by creating Risk Management System in Excel with automated registers
- Prepared NDIS audit documentation for + employees, resulting in zero non-compliance findings
- Reduced onboarding time by % by developing email templates and PDF forms to standardize workflows
- Processed $K+ in invoices using Proda and Splose while maintaining % accuracy in Xero reconciliation
- Provided phone and email support to + clients monthly, de-escalating issues and maintaining %+ satisfaction
Human Resources Administrator at Open Minds (Multicap)
Nov - Jul
- Operated TechnologyOne CI Anywhere and Aurion HRIS for ,+ employees, maintaining .% system uptime
- Self-taught Aurion HRIS in week with zero training when staff left, becoming fully operational for + employees
- Prevented $K+ in payroll errors annually by identifying discrepancies through data analysis before processing
- Coordinated onboarding for + employees annually (+ fortnightly), reducing ramp-up time by %
- Trained new HR team members on systems and processes, reducing their onboarding time by %
- Managed support inbox averaging + inquiries daily, providing level and support with %+ resolution rate
Education
Diploma of Information Technology
Griffith College February
- SQL
- Python
- Database Design
- System Analysis & Design
- Requirements Analysis
Bachelor of Information Technology
Griffith University March
Skills
Languages: SQL, Python Tools: TechnologyOne CI Anywhere, Aurion HRIS, Vaultre CRM, Employee Connect, Xero, SharePoint, Go LMS, Excel, Proda, Splose Other: Database Design, IT Setup & Configuration, Requirements Documentation, Process Improvement, User Training, Stakeholder Management, Compliance
Projects
Risk Management System
Built Excel-based risk management system from scratch including automated registers and compliance tracking that improved audit readiness by % and reduced manual tracking time by hours monthly Technologies: Excel
- Improved audit readiness by %
- Reduced manual tracking time by hours monthly
HRIS Data Analysis
Designed employee database using SQL with + tables, analyzed turnover trends across + records, and created Python scripts to generate automated monthly reports Technologies: SQL, Python
- Designed employee database using SQL
- Analyzed turnover trends across + records
- Created Python scripts to generate automated monthly reports
System Requirements Documentation
Gathered requirements for healthcare records system, created entity relationship diagrams, and documented functional specifications following business analysis best practices
- Gathered requirements for healthcare records system
- Created entity relationship diagrams
- Documented functional specifications following business analysis best practices
Certifications
- Genos Emotional Intelligence Assessment - Unknown